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So I needed a part to repair an electric range. An oven heater at that. I started at Fridgedaire's website, the mfg of the oven, and was forwarded to Partstore.com for help.I found the part I needed, it was $15. I paid the extra money to have the part 2nd day to me. The order was placed on a Saturday night, so I was not expecting the part to ship until Monday or Tuesday, getting me the part by Thursday the latest.
I call partstore.com Tuesday morning and was instructed that my part was on back order and that it may take upto 10 days before the part ships. I could not wait that long and cancelled my order immediately. Left the house and went and bought a new range for the house.
After I get it installed, I sit down to the computer to check emails. I got 3 from Partstore.com. 1 saying the order was cancelled. 1 saying that the part shipped and 1 saying that they could not cancel my order because the PART SHIPPED THE PRIOR DAY!!!!!! In that email, I was told that once I receive the part, that I may call to have it returned and credited.
I receive the part. I do not open it as I do not need it since I don't have an oven for it. I call Partstore.com to have them send me a UPS pick tag (they shipped it to me UPS) and I was told that I would have to ship it back AT MY EXPENSE. Now this is only a $15 dollar part but it is kinda large. So it would probably cost $6-$10 to ship it to them thus giving me back maybe $5.00. Not worth the expense of driving to a shipping store, waiting in line, and losing X amount of time out of my day. So I am going to keep the part. Partstore.com was informed that I was going to do a write up online about my experience with no effect from them.
Partstore.com has lost any future business from me and any friend, family, or other person that needs help looking for parts for home appliances". If you as a consumer are going to use Partstore/.com, please be aware that there warehouse is completely separate from their customer service department and they are not linked with proper information?. You can only talk to customer service, so you will never know really what is happening with your order until UPS has it in their hands;.
I own a service company that repairs Medical equipment and I order parts from several different vendors weekly'. I have never been treated in the manner that Partstore,.com has treated me nor have I ever NOT KNOWN what was going on with my order'.
Thank you for reading and spread the word!. Future business be sent to Marcone. 129177d
 Comments (17) |
| 1. Written by Gina1 on March 1, 2012 from galeton, pennsylvania, US Ordered DLP lamp for my TV ($180) 1/06/2012. The lamp failled in 45 days. Is warrented for 90. Call customer sevice, they say only 30 days, but the paper work that comes wit it said 90. Have tried asking for a supervisor & e-mailling them, no response. NEVER AGAIN. Wish i had checked out this web site before ordering from them. |
| 2. Written by Gabriel Saab on January 24, 2012 from atlanta, georgia, US I was going to order a board for my tv, but i was like let me check some reviews and that what i found. You guys should get hold with the representative and smack him so many times so he she maybe wakeup |
| 3. Written by Heather on October 21, 2011 from -, -, US HORRENDOUS CUSTOMER SERVICE. DON'T EVEN BOTHER ORDERING FROM THESE PEOPLE. |
| 4. Written by j and b on October 13, 2011 from erie, pennsylvania, US I ordered a part for a dryer.$55.00 it cost me ,customer service said i cannot get a refund because when we hooked it up and it didn"t work the part is now considered used!I'm contacting the better buisness bureau.The part didn't work so it may have been defective.All I know is I'm out $55.00.Don't buy from that website.We had to learn the hard way. |
| 5. Written by PS on September 24, 2011 from antioch, california, US The customer experience is the the worst I have found in my life, no accountability, no followup, defective parts and none to take care of customers once they have paid. They sent me 1 filter, instead of 2 and even the filter I got is damaged. I call these guys and follow up for 3-4 months. Every time I call them I get an answer saying someone will call me in 3-4 business days and no one calls or follows up. Finally I get an email from partstore asking me to call the 1866 number and they will take care of my order. When I call them back, it the same story, they have no instruction on what to do, fed uo with these guys. |
| 6. Written by Michaelle on September 15, 2011 from cicero, illinois, US Triple billed for a oven ignition switch, caught immediately and called. Told it would take 1-2 days to get the reversal, checked next morning and was told 3-4 days. This has resulted in over drafts, and cancelling my credit card so they could not remove more $s from my account, (used my debit card which I could not stop payments on). I am a disabled mother with a child with Autism and EDS and this has caused great stress for me. DO NOT ORDER FROM THIS SITE. If there are any suggestions out there, please advise!!! |
| 7. Written by -n on September 8, 2011 from cambridge, massachusetts, US Customer service? Have they heard of it? Placed an order 8/17/11. Received email stating it will ship 8/28/11 Checked on the order 8/30/11 and saw that it is backordered. I call their number, 8/30/11, and the rep says he will send in a request to their "response team" as to when the item will ship and I will hear back in 24-48 hours. 9/8/11, no response so I call again. Rep now says that requests are "actually like 5-7 business days. That's if the request was sent off like it was supposed to." Ok, canceling the order. This takes the rep 5 minutes of typing as I hear what sounds like a party in the background. Amazing. Now I get the line that if it ships before the cancellation goes through then I'll have to make a request for a return. When I question this, I get a guarantee from "Sasha" that it will be canceled and that I won't be charged. Here's hoping. What a nightmare of a company. |
| 8. Written by Kristy--a very unhappy custome on September 8, 2011 from carlisle, pennsylvania, US DO NOT order from this website!!!!!!!! Their customer service sucks and the parts are defective. I have been trying for a month to get my money back or a replacement bulb for a flat screen tv. The one that was sent lasted 3 weeks. The PartsStore.com will send you defective equipment, keep your money and you will never get the problem resolved. So unless you have extra money, want the frustration and still have a broken whatever--Go somewhere else!!!!!! |
| 9. Written by NEVER ORDER FROM PARTSTORE.COM on May 3, 2011 from rock hill, south carolina, US Never order from this company if you receive broken or wrong part then you are S.O.L. They will never respond to email and the phone number is bogus. NEVER ORDER FROM THIS COMPANY PERIOD!!!!!!!!!! |
| 10. Written by marc henderson on May 3, 2011 from los angeles, california, US Cant believe iI paid 17 dollars for a part that wasnt even close to what I ordered. THIS PLACE SUCKS!!!!!!!!!!!!!!!!! DONT BUY FROM THEM OR YOU'LL BE SORRY!! ONLINE SHOPPING IS BULLSH@T. |
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