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I've ordered sub zero part 6220330. Was not clear that it was backordered. I called them 3 weeks later, told me it's going to take 2 more weeks for them to ship it. 1 week after, the order got cancelled because the part is "No Longer Available". Called them and they...
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2.0
#775253
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“Ordered Maytag dryer parts on Saturday 11/28,. I check my bank statement and saw a pending transaction; all is well. Received pkg on Tuesday 12/1. Wow, that was quick. Here comes the problem. Today, 12/5, I check my statement again, and see two POSTED transactions for...
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3.0
#745727
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These guys have no idea what they are doing. Can't believe Bestbuy lets them operate like children. I have asked them 3 times for a rma and they give me the runaround. After 3 business days and the weekend, they did not shipping, so I requested to cancel my order. Then...
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1.0
#740071
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I ordered a replacement remote control for a Sanyo Plasma TV. I was sent one for an Insignia that didn't work. I called and first I was told they would send a new one. Then after a short wait, I was told that I had to be refunded which would take two billing cycles. I...
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2.0
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#560270
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Ordered a 2-pack water filter and received email confirmation of 2-pack filter order processing. However, they shipped one. And now they argue that I only ordered one when the part number I ordered ended in 2 (1 pack does not have a number.) And I have the email...
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#536238
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I ordered an ice maker for a Whirlpool side-by-side, and was having difficulty finding the right part on their web site, so I called "customer service" to ensure that I was ordering the correct part. I started to worry a bit when the person on the other end of the call...
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#487926
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I ordered a part for my printer and after waiting for two weeks for the part to arrive, they shipped a completely different part from what I had ordered. When called them I was then told I would have to ship the incorrect part back to them and then wait 5 to 7 weeks...
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#464590
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I ordered parts and specifically asked about in stock/back order status. I was guaranteed in stock with 5 to 7 day arrival. A week later I am now looking at back order status with at least another two weeks of waiting. I asked for expedited shipping if they ever do get...
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#404869
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I ordered a Ground Wire for a Technics Turntable from PartStore.com. I waited a week for the part to arrive only to find in the box a rubber sleeve for "something". The part number on the packing slip was correct but the part number on the bag holding the part was...
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social.media
social.media

Hello, We are very sorry for your experience. Can you please provide us your order # by emailing social.media@partstore.com so we can investigate this issue further. We woul...

#375809
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"Very disappointing experience. After 4 phone calls to PartStore.com - NO RESOLUTION RECEIVED The order was confirmed at 1:37pm 12/20/2012. PartStore.com did not process the order under 6:18pm the following day. PartStore.com did not ship the order until 8:49pm...
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Anonymous
Anonymous

I had a similar experience. Ordered part...shows up at the house and they did not charge me for 2 weeks after. Some pretty week systems for being run by Best Buy.

Mallen90
Mallen90

Dear Customer, We are very sorry for the inconvenience this has caused you. We have sent out a new remote and contacted you will the tracking #. Also we have placed a cred...

#372509
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