This company makes it extremely hard to reach them regarding anything other then new orders. I ordered a replacement lamp for my Toshiba television on October 9, 2010. Two months later my TV starts to turn off and on by itself, so I go back to the partstore.com website only to find out that the store number has been removed. I send and email and someone responds with the following message:
You can contact us @ 866-925-7278.
The number listed above is the same number that is attached to the receipt when you receive your order. When you call this # there's a prompt that says the number is being used for new sales only and if you have an issue refer to the website for the email address. I stayed on the line for new sales only and there's a lady named Johanna on the other end that says she is the only one that answers calls, the only one to speak to about orders and that the only other person that works there is in the finance department. Johanna also answers the emails too. I finally had a chance to speak with her after holding for at least 30 -45 minutes. I thought that the company shut down when I made several attempts prior to that day.
My issue was not to receive any money only to receive another part and let them deal with the manufacturer regarding the defects of the one I had. She refused to address it since I was a day late and a dollar short of my luck o having enough patience to reach someone... Mean while I have an inoperable TV and a bank account shy of $149.41!
Monetary Loss: $149.